topic Re: Apps not working properly on sky box in Sky Q

Apps not working properly on sky box

JaneW25 — Sun, 10 Aug 2025 09:07:03 GMT

Tv pixilating on all apps, Netflix not loading Whilst using Sky Q. When I watch on smart tv ( Netflix. Amazon etc ) picture is perfect. Must be my Sky Q box. Internet running fine

Re: Apps not working properly on sky box

TimmyBGood — Sun, 10 Aug 2025 09:38:17 GMT

@JaneW25 wrote:

Must be my Sky Q box.

Or the HDMI cable between it and the television set.

Re: Apps not working properly on sky box

lettice — Sun, 10 Aug 2025 09:41:20 GMT

Sounds like if you are seeing this on multiple apps, that it may help by setting the picture judder reduction option in the Sky Q settings as detailed in the link below;

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/articles/fixing-problems-with-netflix-netflix-picture-uhd-problems

Re: Apps not working properly on sky box

Loopy2 — Sun, 10 Aug 2025 18:32:03 GMT

I need to speak to a human bring !!!!

Re: Apps not working properly on sky box

Loopy2 — Sun, 10 Aug 2025 18:35:08 GMT

I need to speak to a proper human being

Re: Apps not working properly on sky box

Chodley — Sun, 10 Aug 2025 19:54:01 GMT

@Loopy2 wrote:
I need to speak to a proper human being

Is this related to the same problem this thread was started about by someone else?

Re: Apps not working properly on sky box

lettice — Mon, 11 Aug 2025 06:01:06 GMT

@Loopy2 wrote:

I need to speak to a human bring !!!!

Let us know your problem you are having with your Sky Q and we maybe able to help and save you having to call Sky.