topic Re: I’m a new sky customer in Sky Q

I’m a new sky customer

Nick87_ — Sat, 09 Aug 2025 21:09:35 GMT

Just asking as a new customer how often does the screen go all pixelated and unwatchable I don't really watch much to other than football and with the footy season coming up don't want to miss games because of it and just for added info it's happened 2 days on the run now and all the checks have said my devices are working normally is this normal how do I contact sky about compensation as I'm paying for something I haven't been able to use for 2 days in a row

Re: I’m a new sky customer

Chodley — Sat, 09 Aug 2025 23:14:04 GMT

In my experience, almost never unless there is really terrible weather.

Are you on Q or Stream?

Re: I’m a new sky customer

Invisiblename — Sun, 10 Aug 2025 04:53:31 GMT

@Nick87_ wrote:
Just asking as a new customer how often does the screen go all pixelated and unwatchable I don't really watch much to other than football and with the footy season coming up don't want to miss games because of it and just for added info it's happened 2 days on the run now and all the checks have said my devices are working normally is this normal how do I contact sky about compensation as I'm paying for something I haven't been able to use for 2 days in a row

Assuming you have Sky Q, it could be lose dish to box connector(s) or the dish is slightly misaligned with the satellite (do you have your own dish or a shared one?)