Sky turning itself off

Jemima12345678 — Fri, 08 Aug 2025 15:39:33 GMT

Hi. My sky q box keeps turning itself off. I've tried unplugging it etc. It still does it. It does it sporadically. Can anyone tell me how to fix it?

Re: Sky turning itself off

oldfella — Fri, 08 Aug 2025 18:44:11 GMT

@Jemima12345678 wrote:
Hi. My sky q box keeps turning itself off. I've tried unplugging it etc. It still does it. It does it sporadically. Can anyone tell me how to fix it?

Hi @Jemima12345678

First make sure that the Q box is well ventilated and not stacked with other devices. It may be overheating.

If this is not the issue,

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Sky turning itself off in Sky Q

Sky turning itself off

Re: Sky turning itself off