topic Re: Sky Essentials Channel Missing in Sky Q

Sky Essentials Channel Missing

Melissa31d — Fri, 08 Aug 2025 10:56:51 GMT

Hi! I was wondering if anyone could help - it says that I have not subscribed to Sky Atlantic even though it says that it is included in Sky Essentials (it was also mentioned when I spoke to advisors when changing my TV package) - what do I do?

Re: Sky Essentials Channel Missing

SKY1992bf — Fri, 08 Aug 2025 11:02:04 GMT

@Melissa31d Sky Atlantic via essentials is only available on glass/stream not Q

whilst similar named between the two platforms the channel choice within the two different packages are different

Re: Sky Essentials Channel Missing

PandJ2020 — Fri, 08 Aug 2025 11:02:28 GMT

Indeed - if the advisors said you will get Atlantic on Q essentials then they have misled you...

Re: Sky Essentials Channel Missing

nigea99 — Fri, 08 Aug 2025 13:15:05 GMT

hi @Melissa31d

As the others have indicated, SKY rather unwisely have used very similar names for slightly different products on different platforms.

SKY Essentials on SKY Q is just the Free To Air channels and does not include SKY Atlantic or Netflix, whereas the similarly named Essential TV streaming package (on SKY Glass/Stream) does include SKY Atlantic & Netflix

As mentioned, by @PandJ2020 if SKY advisers told you otherwise they are wrong & may have misled you.

Re: Sky Essentials Channel Missing

TimmyBGood — Fri, 08 Aug 2025 14:35:09 GMT

@Melissa31d

Unfortunately multiple online sources (including AI search results) get 'Sky Television Essentials' on Sky Q confused with 'Sky Essential TV' in Glass & Stream.

Re: Sky Essentials Channel Missing

Melissa31d — Fri, 08 Aug 2025 14:42:03 GMT

Thank you everyone for your support! Is it possible to source the transcript of online chats?

Re: Sky Essentials Channel Missing

PandJ2020 — Fri, 08 Aug 2025 14:46:04 GMT

@Melissa31d wrote:
Thank you everyone for your support! Is it possible to source the transcript of online chats?

If it was a chat it may reappear if opened again.

Otherwise submit an access request.