topic Re: App refresh in Sky Q

App refresh

Lee267 — Mon, 04 Aug 2025 10:50:22 GMT

Recently upgraded account and now can't get Netflix, prime or iplayer to load. We pay for prime and Netflix separately from our sky account.

Re: App refresh

stereohaven — Mon, 04 Aug 2025 13:10:08 GMT

@Lee267 wrote:
Recently upgraded account and now can't get Netflix, prime or iplayer to load. We pay for prime and Netflix separately from our sky account.

Usual starting place is a full power cycle which solves many ills, unplug from the wall for a good 5 - 10 minutes before powering back on.

After that, if you are still having issues, try an apps refresh in the installer menu:

From the Home screen navigate down to Settings but do not select Settings.

With Settings highlighted press 0 0 1 Select on your remote
Select Apps 
Then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: App refresh

Lee267 — Fri, 08 Aug 2025 04:44:03 GMT

Thanks for the response, tried all suggestions and nothing worked. Even a sky advisor couldn't get it to work so new box being delivered.

Re: App refresh

Daniel0210 — Fri, 08 Aug 2025 06:13:33 GMT

@Lee267

In that case a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.