topic Re: Wrong in Sky Q

Wrong

Elwin199 — Thu, 07 Aug 2025 16:15:44 GMT

Sky sends a new box out. They send it wiv the incorrect power lead. They took my old box, and now sky at all for 2 weeks.

They said they will deliver today then to find out they cancelled it because it was a minor problem.

Because it was just a power and the will send it wiv an engineer on the 22nd of this.

We been with them 26 years and this is how they treat us. Dont truc

Re: Wrong

Elwin199 — Thu, 07 Aug 2025 16:20:32 GMT

Forgot to say want 95 pound for 1 correct cable

Re: Wrong

MightyQuinn — Thu, 07 Aug 2025 16:26:18 GMT

Hi @Elwin199 So you even remembered to swap the power cables with the boxes?

Re: Wrong

Invisiblename — Thu, 07 Aug 2025 19:32:02 GMT

@Elwin199 wrote:
Sky sends a new box out. They send it wiv the incorrect power lead. They took my old box, and now sky at all for 2 weeks.
They said they will deliver today then to find out they cancelled it because it was a minor problem.
Because it was just a power and the will send it wiv an engineer on the 22nd of this.
We been with them 26 years and this is how they treat us. Dont truc

Sounds very much like you didn't take everything delivered with new box out of the packaging before putting your old box in and giving it back to the courier. If this is the case, I fail to see how this is Sky's fault

Re: Wrong

GD1 — Thu, 07 Aug 2025 23:40:24 GMT

@Elwin199 wrote:

Forgot to say want 95 pound for 1 correct cable

Why? Sky won't refund you any out of pocket expenses.

Re: Wrong

Chodley — Fri, 08 Aug 2025 08:22:13 GMT

@GD1 wrote:
@Elwin199 wrote:
Forgot to say want 95 pound for 1 correct cable
Why? Sky won't refund you any out of pocket expenses.

I think, as unreadable as this thread is, they meant that Sky want to charge £95 for providing the cable (or someone does)