https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053850#M708091 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449250">@Trev661</a>&nbsp; &nbsp;Have you reset your remote to the new box? Try holding down 7 &amp; 9 buttons, until the led flashes four times. The remote will then be in IR mode, so make sure the remote can see the box.</P> Wed, 06 Aug 2025 19:04:09 GMT MightyQuinn 2025-08-06T19:04:09Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053819#M708088 <P>We have received a replacement Sky Q box this afternoon but it will not turn on. The power button remains red and will not turn to green. The screen goes black. The Sky logo comes on the screen and it says you will be ready to go in a couple of minutes. The screen goes black and then the "no signal" appears. I have followed the instructions on the website and have attempted to connect the Sky box on numerous occasions this afternoon but have had no luck. My Sky will not come on at all? Please would you help me?</P> Wed, 06 Aug 2025 18:21:51 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053819#M708088 Trev661 2025-08-06T18:21:51Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053850#M708091 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449250">@Trev661</a>&nbsp; &nbsp;Have you reset your remote to the new box? Try holding down 7 &amp; 9 buttons, until the led flashes four times. The remote will then be in IR mode, so make sure the remote can see the box.</P> Wed, 06 Aug 2025 19:04:09 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053850#M708091 MightyQuinn 2025-08-06T19:04:09Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053852#M708092 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449250">@Trev661</a>&nbsp;wrote:<BR /> <P>We have received a replacement Sky Q box this afternoon but it will not turn on. The power button remains red and will not turn to green. The screen goes black. The Sky logo comes on the screen and it says you will be ready to go in a couple of minutes. The screen goes black and then the "no signal" appears. I have followed the instructions on the website and have attempted to connect the Sky box on numerous occasions this afternoon but have had no luck. My Sky will not come on at all? Please would you help me?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4449250">@Trev661</a>&nbsp;when the screen goes blank the second time and you get no signal appearing have you pressed the home button on the remote control if not try pressing the home button on the remote at that point&nbsp;</P> Wed, 06 Aug 2025 19:04:20 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5053852#M708092 Laing1 2025-08-06T19:04:20Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5056121#M708441 <P>Thanks for the help, unfortunately nothing worked so now waiting for an engineer visit!&nbsp;</P> Sun, 10 Aug 2025 06:05:11 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-Q-box-received-today-but-we-cannot-get-it-to-work/m-p/5056121#M708441 Trev661 2025-08-10T06:05:11Z