topic Re: Upgrade message in Sky Q https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053741#M708072 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448871">@David2748</a>&nbsp;wrote:<BR /> <UL> <LI>No, only live tv works, nothing else like Apps, recording, etc</LI> <LI>&nbsp;</LI> </UL> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448871">@David2748</a>&nbsp;Have you tried rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> Wed, 06 Aug 2025 17:24:34 GMT Laing1 2025-08-06T17:24:34Z Upgrade message https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053672#M708063 <P>Just received a new sky q box, tv works ok, but everything else says i need to upgrade, already a sky q customer?</P> Wed, 06 Aug 2025 15:57:13 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053672#M708063 David2748 2025-08-06T15:57:13Z Re: Upgrade message https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053725#M708068 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448871">@David2748</a>&nbsp;</P> <P>Is this whilst downloading? Are you trying to download in HD without the HD add-on?</P> Wed, 06 Aug 2025 17:00:03 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053725#M708068 Daniel0210 2025-08-06T17:00:03Z Re: Upgrade message https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053732#M708070 <UL><LI>No, only live tv works, nothing else like Apps, recording, etc</LI><LI>&nbsp;</LI></UL> Wed, 06 Aug 2025 17:17:08 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053732#M708070 David2748 2025-08-06T17:17:08Z Re: Upgrade message https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053741#M708072 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448871">@David2748</a>&nbsp;wrote:<BR /> <UL> <LI>No, only live tv works, nothing else like Apps, recording, etc</LI> <LI>&nbsp;</LI> </UL> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4448871">@David2748</a>&nbsp;Have you tried rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> Wed, 06 Aug 2025 17:24:34 GMT https://helpforum.sky.com/t5/Sky-Q/Upgrade-message/m-p/5053741#M708072 Laing1 2025-08-06T17:24:34Z