topic Sky not bringing up the menu in Sky Q

Sky not bringing up the menu

Westy3 — Wed, 06 Aug 2025 16:44:45 GMT

I turned Sky on and got the message that Sky would be ready in two minutes, like you usually get, but then the screen stays black and we can't watch anything. Does anyone have any useful advice please?

Thanks, Jenny

Re: Sky not bringing up the menu

Daniel0210 — Wed, 06 Aug 2025 16:50:19 GMT

@Westy3 wrote:

I turned Sky on and got the message that Sky would be ready in two minutes, like you usually get,

@Westy3

Turned on from what? Did you switch it off at the plug for some reason?

Re: Sky not bringing up the menu

Westy3 — Wed, 06 Aug 2025 17:43:28 GMT

Sorry, the telly was off so I turned it on and Sky never came straight on as it usually does. Itshowed a black screen telling me it would come on in two minutes. It never, the screen just went black.

Re: Sky not bringing up the menu

PandJ2020 — Wed, 06 Aug 2025 17:46:08 GMT

The message usually says to hit home once the screen goes black... Tried that?

Re: Sky not bringing up the menu

Westy3 — Wed, 06 Aug 2025 17:48:46 GMT

Yes, that was the message I got, but when I pressed home it was just a black screen.

Re: Sky not bringing up the menu

nigea99 — Wed, 06 Aug 2025 18:00:08 GMT

@Westy3 wrote:

Yes, that was the message I got, but when I pressed home it was just a black screen.

hi @Westy3

If the green led is showing on the SKY box try pressing the following keys on your SKY Q remote in sequence

Home 1 0 8 0 Home

Re: Sky not bringing up the menu

Westy3 — Wed, 06 Aug 2025 18:03:26 GMT

Nothing happened.

Re: Sky not bringing up the menu

Westy3 — Wed, 06 Aug 2025 18:12:34 GMT

We have a mini box upstairs and when the to screen went black I pressed the home button but the Sky box showed a red button, the the Sky box downstairs shows a green button. Doesn't make sense to me.

Re: Sky not bringing up the menu

Westy3 — Wed, 06 Aug 2025 18:14:05 GMT

Sorry, not a green and red button, it is a light.