topic Re: Satellite dish has flown in Sky Q

Satellite dish has flown

SkyeSky — Wed, 06 Aug 2025 11:15:50 GMT

My satellite dish has flown in Storm Flor on Monday 4 August and it is now on the ground. I have tried phoning Sky, tried the chatbot, gone around in circles trying all the menu options online. Can anyone give me a direct link for calling an engineer?

Thanks

Re: Satellite dish has flown

Daniel0210 — Wed, 06 Aug 2025 11:23:43 GMT

@SkyeSky
These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is not likely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: Satellite dish has flown

SkyeSky — Wed, 06 Aug 2025 12:29:59 GMT

Thank you Daniel

I had tried all of the above.

SkyeSky

Re: Satellite dish has flown

PandJ2020 — Wed, 06 Aug 2025 12:39:37 GMT

@SkyeSky wrote:
I had tried all of the above.

There is no other way - you will need to persevere.

Re: Satellite dish has flown

TimmyBGood — Wed, 06 Aug 2025 17:13:22 GMT

@SkyeSky wrote:

Can anyone give me a direct link for calling an engineer?

It's not possible to contact a satellite installer employed by Sky that way.

You could choose to employ (and pay) a local independent, who realistically may be able to respond rather faster than Sky which is in the process of downsizing its satellite dish workforce prior to the retirement of that technology.

Re: Satellite dish has flown

SkyeSky — Wed, 06 Aug 2025 17:56:01 GMT

I tried getting in touch using Facebook Messenger and managed to get an appointment with an engineer.

Re: Satellite dish has flown

Chodley — Thu, 07 Aug 2025 05:36:54 GMT

Surely if you go through the "no satellite signal" troubleshooter you'll end up with an engineer booking if all else fails?

Re: Satellite dish has flown

Daniel0210 — Thu, 07 Aug 2025 06:33:13 GMT

@Chodley

Possibly, but by that method the engineer would turn up expecting a quick(ish) re-alignment, not potentially a new dish, cables reattached etc.

Re: Satellite dish has flown

Chodley — Thu, 07 Aug 2025 11:41:11 GMT

They'll soon be disabused of that notion 😁