topic Sky q mini box not working in Sky Q

Sky q mini box not working

Val671 — Mon, 04 Aug 2025 11:48:16 GMT

One My sky q mini box is not working I've tried a lead from another box and that does not work either I need a replacement please

Re: Sky q mini box not working

oldfella — Mon, 04 Aug 2025 11:53:16 GMT

@Val671 wrote:

One My sky q mini box is not working I've tried a lead from another box and that does not work either I need a replacement please

Hi @Val671

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue,

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky q mini box not working

Clairewright — Mon, 04 Aug 2025 12:40:05 GMT

hi there I can't seem to get my sky working at all. Also the Wi-Fi is really weak. It don't even reach my ring doorbell

Re: Sky q mini box not working

Clairewright — Mon, 04 Aug 2025 12:41:28 GMT

hi there could someone phone me please? This is getting quite frustrating. I seem to be getting nowhere. I've got no sky TV and my Wi-Fi is really weak. I've already paid for it

Re: Sky q mini box not working

oldfella — Mon, 04 Aug 2025 12:50:17 GMT

@Clairewright wrote:

hi there could someone phone me please? This is getting quite frustrating. I seem to be getting nowhere. I've got no sky TV and my Wi-Fi is really weak. I've already paid for it

Hi @Clairewright

As already posted in this thread you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky q mini box not working

Teresa-duffell — Fri, 12 Dec 2025 11:05:29 GMT

my sky mini box will not connect to the Internet. I have tried everything I am supposed to do such as rebooting turning off the main sky box leaving for awhile and turning back on it just will not work.

Re: Sky q mini box not working

Suffsteve1 — Mon, 09 Feb 2026 06:28:04 GMT

Hi, my sky Q mini box is not connecting and it an error MR001..

I've turned both boxes off at the mains, and back on again same with my broadband, and the problem still persists

Re: Sky q mini box not working

Quoman7 — Mon, 09 Feb 2026 08:39:32 GMT

@Suffsteve1 wrote:

Hi, my sky Q mini box is not connecting and it an error MR001..

I've turned both boxes off at the mains, and back on again same with my broadband, and the problem still persists

Hi @Suffsteve1 In th following order:- Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?