topic Re: Remote broken in Sky Q

Remote broken

Sampearl1988 — Mon, 09 Jun 2025 18:32:42 GMT

My sky q remote is broken, I have changed the batteries and it's still not working for the tv, one of the other remotes works so it's definitely the remote but it's the main remote with the voice button on, how do I get another one?

Re: Remote broken

Daniel0210 — Mon, 09 Jun 2025 18:33:43 GMT

@Sampearl1988
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Remote broken

MightyQuinn — Mon, 09 Jun 2025 18:35:51 GMT

Hi @Sampearl1988 Follow this through and it will lead you to a free replacement remote request Sky Q Remote Help

Re: Remote broken

Kimhorstead19 — Sun, 03 Aug 2025 17:44:51 GMT

Hiya my TV has broken could I have another sent out to me plz

Re: Remote broken

Daniel0210 — Sun, 03 Aug 2025 17:48:34 GMT

@Kimhorstead19 wrote:
Hiya my TV has broken could I have another sent out to me plz

@Kimhorstead19

Sky don't supply TV's. If you mean your Sky Q remote then see my earlier post on this thread.