https://helpforum.sky.com/t5/Sky-Q/New-remote-and-box-Remote-turns-TV-on-but-not-off/m-p/5049225#M707538 <P>We have recently had a new box and remote. &nbsp; Remote was paired. &nbsp;Working fine except to turn the TV off. &nbsp; The old remote used to do this no problem. &nbsp; Any help?&nbsp;</P> Thu, 31 Jul 2025 22:48:48 GMT MS58 2025-07-31T22:48:48Z https://helpforum.sky.com/t5/Sky-Q/New-remote-and-box-Remote-turns-TV-on-but-not-off/m-p/5049225#M707538 <P>We have recently had a new box and remote. &nbsp; Remote was paired. &nbsp;Working fine except to turn the TV off. &nbsp; The old remote used to do this no problem. &nbsp; Any help?&nbsp;</P> Thu, 31 Jul 2025 22:48:48 GMT https://helpforum.sky.com/t5/Sky-Q/New-remote-and-box-Remote-turns-TV-on-but-not-off/m-p/5049225#M707538 MS58 2025-07-31T22:48:48Z https://helpforum.sky.com/t5/Sky-Q/New-remote-and-box-Remote-turns-TV-on-but-not-off/m-p/5049294#M707546 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4445398">@MS58</a>&nbsp;wrote:<BR /> <P>We have recently had a new box and remote. &nbsp; Remote was paired. &nbsp;Working fine except to turn the TV off. &nbsp; The old remote used to do this no problem. &nbsp; Any help?&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4445398">@MS58</a>&nbsp;</P> <P>&nbsp;</P> <P>You should be aware that to turn the TV off you need to press &amp; hold th epower button (for approx 3 seconds) to trun the TV off rather than the box</P> <P>&nbsp;</P> <P>If you change this setting</P> <P>Home - Settings - Setup - Preferences - Smart Standby Mode to ON</P> <P>the long press as above should turn off both the TV &amp; the box</P> Fri, 01 Aug 2025 07:15:09 GMT https://helpforum.sky.com/t5/Sky-Q/New-remote-and-box-Remote-turns-TV-on-but-not-off/m-p/5049294#M707546 nigea99 2025-08-01T07:15:09Z