topic No satellite signal on tv but phones are connected to our broadband in Sky Q

No satellite signal on tv but phones are connected to our broadband

Peat1 — Thu, 31 Jul 2025 19:56:58 GMT

No satelite signal on tv

Re: No satellite signal on tv but phones are connected to our broadband

GD1 — Thu, 31 Jul 2025 20:08:14 GMT

@Peat1 A No Satellite TV mesage has nothing to do woth Broadband, what TV box do you have? Sky+HD or Sky Q

Re: No satellite signal on tv but phones are connected to our broadband

peter-marlow+1966 — Thu, 31 Jul 2025 20:22:52 GMT

A no satellite signal could be damaged cables from the dish to the box, trees near by blocking the signal as I had last year and had to have my satellite dish moved because of a tree on the street in fall leaves was blocking the signal also if you have scaffolding up near or around the house that can block the signal to, to the dish, also check all the connections on the dish and the box and check the dish has not moved

Re: No satellite signal on tv but phones are connected to our broadband

Daniel0210 — Fri, 01 Aug 2025 01:57:11 GMT

@Peat1
If you’re seeing a “no satellite signal” message on a Sky Q set up check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.