topic Re: Leaving Sky...... in Sky Q

Leaving Sky......

AJ101 — Thu, 31 Jul 2025 13:46:02 GMT

hi, I am leaving Sky and I know I have to return the box but I have not been sent any packaging? When does it arrive and how do I send it back?

Thank you

Re: Leaving Sky......

Daniel0210 — Thu, 31 Jul 2025 14:13:03 GMT

@AJ101
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Leaving Sky......

AJ101 — Mon, 04 Aug 2025 08:46:03 GMT

Thanks, I have a sky q hub. I have received nothing to return it. Will I need to return it?

Re: Leaving Sky......

Daniel0210 — Mon, 04 Aug 2025 08:49:35 GMT

@AJ101

If Sky don't request it back then no. Those old hubs are being replaced by Skybanyway as they won't receive security updates after the end of this year. When replaced Skybare not requesting the return.