Help

TraceyCaskey — Thu, 31 Jul 2025 11:24:15 GMT

I constantly have to switch my sky q box off and on at the mains to get it to work with the remote, any ideas

Re: Help

oldfella — Thu, 31 Jul 2025 11:36:45 GMT

@TraceyCaskey wrote:
I constantly have to switch my sky q box off and on at the mains to get it to work with the remote, any ideas

Hi @TraceyCaskey

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote, With the Q box on with green led press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Help in Sky Q

Help

Re: Help