topic Overloaded in Sky Q

Overloaded

brian+husband — Wed, 30 Jul 2025 18:13:11 GMT

Sky a with 90% signal and quality but pixelates contacted sky customer service who says system overloaded any ideas what this implies and how to clear or was this a cop out

Re: Overloaded

MightyQuinn — Wed, 30 Jul 2025 18:31:25 GMT

Hi @brian+husband Cop out.

Re: Overloaded

TimmyBGood — Wed, 30 Jul 2025 18:57:08 GMT

@brian+husband

Disruption to the image of a live channel is either dish/cable or HDMI related.

If the same thing happens on playback of something on-demand then it's probably HDMI.

Re: Overloaded

Chodley — Wed, 30 Jul 2025 20:45:37 GMT

The strength/quality metrics come from one specific test channel. It could be that the channel you are getting the issues with is on a completely different freqeuency more affected by alignment or obstruction.

"overloaded" is frankly embrassing blather from the sky support rep who needs training or firing.