topic Issues with sky q box. in Sky Q

Issues with sky q box.

Jimmynail1983 — Tue, 29 Jul 2025 22:32:08 GMT

I have been having issues over the last few days with my sky q box. None of my recordings will play. There's a delay in changing channel. (It goes to a black screen, with the sound of the channel I've just left.) none of the pictures are showing on any of the folders inc catch up recordings on demand etc. when I'm watching somthing and go onto the q box system it says please wait for everything apart from tv guide.

I've done a normal turn off and back on again at the plug, reset of my network connection, reset of settings, and a full reset back to factory settings. Although I don't know if the factory reset has worked as all of my recordings are still there and the problem has persisted.

I've never had any issues with my sky q box other than an odd issue with switching on the box which has been fixed by switching of the box at the plug for 30s.

any help greatly recevied .

Re: Issues with sky q box.

Jimmynail1983 — Tue, 29 Jul 2025 22:41:52 GMT

Oh and it's becoming very noisy and the rewind, fast forward, pause and record buttons do not work properly either.

Re: Issues with sky q box.

Jimmynail1983 — Tue, 29 Jul 2025 22:50:21 GMT

Why is there no edit button...???

ive also found that my last recording is now listed as failed, software issues.

Re: Issues with sky q box.

TimmyBGood — Wed, 30 Jul 2025 08:41:38 GMT

@Jimmynail1983

I'd think that suggests hardware failure, so you'd need to follow a diagnostic pathway which leads to a swap-out.

https://www.sky.com/help/articles/sky-q-hard-drive-errors

Re: Issues with sky q box.

Jimmynail1983 — Wed, 30 Jul 2025 09:48:05 GMT

@TimmyBGood I've checked and it says everything is okay.