topic Apps not working through sky in Sky Q

Apps not working through sky

GL59 — Tue, 29 Jul 2025 19:22:27 GMT

None of my apps are opening through sky q (eg netflix, prime etc). They will open up on my phone so it is not an Internet problem but an issue with sky q

Re: Apps not working through sky

Laing1 — Tue, 29 Jul 2025 20:10:31 GMT

@GL59 wrote:
None of my apps are opening through sky q (eg netflix, prime etc). They will open up on my phone so it is not an Internet problem but an issue with sky q

@GL59 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt work

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Apps not working through sky

CarlosF1 — Tue, 29 Jul 2025 20:50:00 GMT

Same issue but only Paramount, keeps asking to "get paramount+" but shows my existing package anyway or "sign in". Tried turning off and on to no effect. Engineers menu does not appear either.

Re: Apps not working through sky

Chodley — Wed, 30 Jul 2025 13:18:59 GMT

@CarlosF1 wrote:
Same issue but only Paramount, keeps asking to "get paramount+" but shows my existing package anyway or "sign in". Tried turning off and on to no effect. Engineers menu does not appear either.

Which engineer's menu? The Q one? How are you trying to access it?

Re: Apps not working through sky

CarlosF1 — Wed, 30 Jul 2025 17:03:54 GMT

Yes Sky Q.

Trying it to access engineers menu per Laing1 description in this chat.

Re: Apps not working through sky

CarlosF1 — Wed, 30 Jul 2025 17:14:00 GMT

Actually sorted out the engineers menu but refreshing the apps sees no change and no access to Paramount, simply takes me to the sign in/subscription page option. Shows current subscription but no other options other than pay to increase it.

Re: Apps not working through sky

Chodley — Wed, 30 Jul 2025 20:59:28 GMT

Can you share a photo of that? Hard to get an idea of what it's doing

Re: Apps not working through sky

CarlosF1 — Wed, 30 Jul 2025 21:10:46 GMT

Re: Apps not working through sky

Chodley — Wed, 30 Jul 2025 21:32:18 GMT

What happens if you choose sign-in instead on that first screen?

Re: Apps not working through sky

CarlosF1 — Thu, 31 Jul 2025 05:43:29 GMT

Requests email and password. I'm not sure if I ever had a password but tried password reset anyway but nothing came of that (I.e no email link to do so).

Re: Apps not working through sky

Chodley — Thu, 31 Jul 2025 16:29:43 GMT

Ok so it's not showing your current subscription when you hit "Get P+"

it's showing you all the options because it has no idea who you are.

To login, you should have chosen a password (and told them your email address) when you first activated P+

Try a password reset via their web platform.

Re: Apps not working through sky

CarlosF1 — Thu, 31 Jul 2025 18:39:51 GMT

It worked! Via the web platform and not via Sky. Thanks very much! 👍