topic Re: Paramount+ not working on SkyQ in Sky Q

Paramount+ not working on SkyQ

KarrynA — Sun, 27 Jul 2025 15:18:38 GMT

Paramount+ is free with my Sky Cinema, and I have been using the app fuss free until this weekend, now it wants me to "Get Started" or "Sign Out" or "Sign In". All options lead me to the Payment Options page to pay £4.99 a month. Going round in circles trying to solve this. Anybody able to solve this.

Re: Paramount+ not working on SkyQ

MightyQuinn — Sun, 27 Jul 2025 16:31:43 GMT

Hi @KarrynA See if there is anything in the Using Paramount+ that may help you.

Re: Paramount+ not working on SkyQ

nigea99 — Sun, 27 Jul 2025 16:41:46 GMT

@KarrynA wrote:

Paramount+ is free with my Sky Cinema, and I have been using the app fuss free until this weekend, now it wants me to "Get Started" or "Sign Out" or "Sign In". All options lead me to the Payment Options page to pay £4.99 a month. Going round in circles trying to solve this. Anybody able to solve this.

hi @KarrynA

When selecting the Sign in option, are you sure you are using the correct credentials (email & Password) you initially set up - note these are not SKY credentials (although you may have used the same email address)

Re: Paramount+ not working on SkyQ

KarrynA — Tue, 29 Jul 2025 09:33:45 GMT

Have managed to solve this through MySky. I'm embarassed to say that my payment card had expired so the "no ads standard" £3.00 option no longer worked, knocking the free option off as well.

Re: Paramount+ not working on SkyQ

nigea99 — Tue, 29 Jul 2025 09:43:40 GMT

@KarrynA wrote:

Have managed to solve this through MySky. I'm embarassed to say that my payment card had expired so the "no ads standard" £3.00 option no longer worked, knocking the free option off as well.

Glad you have resolved this @KarrynA & thank you for letting us know both that you have sorted it & the reason

No need to feel embarassed as it can happen to us all & by letting us know the reason, it can help us advise others - I will mark your reply as the answer which might help any one coming here with a similar problem