topic Re: Return Sky Equipment Mistake in Sky Q https://helpforum.sky.com/t5/Sky-Q/Re-Return-Sky-Equipment-Mistake/m-p/5046975#M707320 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443334">@Skyiv8hj</a>&nbsp;</P> <P>I have moved your post into a separate thread as it has no connection to the thread you added to.&nbsp;<BR /><BR /></P> <P>You haven't said what features aren't working so try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button<BR /><BR />Allow 5-10 minutes before things hopefully revert back to normal.</P> Tue, 29 Jul 2025 08:05:49 GMT Daniel0210 2025-07-29T08:05:49Z Re: Return Sky Equipment Mistake https://helpforum.sky.com/t5/Sky-Q/Re-Return-Sky-Equipment-Mistake/m-p/5046965#M707319 <P>Sky q not working on some features I have tried&nbsp; all recommend&nbsp; fixing&nbsp;</P> Tue, 29 Jul 2025 07:59:36 GMT https://helpforum.sky.com/t5/Sky-Q/Re-Return-Sky-Equipment-Mistake/m-p/5046965#M707319 Skyiv8hj 2025-07-29T07:59:36Z Re: Return Sky Equipment Mistake https://helpforum.sky.com/t5/Sky-Q/Re-Return-Sky-Equipment-Mistake/m-p/5046975#M707320 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443334">@Skyiv8hj</a>&nbsp;</P> <P>I have moved your post into a separate thread as it has no connection to the thread you added to.&nbsp;<BR /><BR /></P> <P>You haven't said what features aren't working so try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button<BR /><BR />Allow 5-10 minutes before things hopefully revert back to normal.</P> Tue, 29 Jul 2025 08:05:49 GMT https://helpforum.sky.com/t5/Sky-Q/Re-Return-Sky-Equipment-Mistake/m-p/5046975#M707320 Daniel0210 2025-07-29T08:05:49Z