topic Re: New router won’t connect to sky Q box in Sky Q

New router won’t connect to sky Q box

GoBenton52 — Sat, 26 Jul 2025 18:53:32 GMT

Had the new router for a few weeks,

I had to reconnect once but today it won't connect.

i have switched off everything and tried to connect via was button.

Sky box flashes.. router flashes but they don't connect.

equipment less than a metre apart.

Re: New router won’t connect to sky Q box

MightyQuinn — Sat, 26 Jul 2025 19:24:51 GMT

Hi @GoBenton52 Is this Sky broadband? What happens if you select the SSID and input the password?

Re: New router won’t connect to sky Q box

oldfella — Sat, 26 Jul 2025 20:29:03 GMT

@GoBenton52 wrote:

Had the new router for a few weeks,

I had to reconnect once but today it won't connect.

i have switched off everything and tried to connect via was button.

Sky box flashes.. router flashes but they don't connect.

equipment less than a metre apart.

Hi @GoBenton52

If you have the latest Sky Max router then you need to connect it to to your Q box as if it is a 3rd party router.

This means you need to connect it to your Q box as follows.

First reset your broadband router by holding the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As the max router is like 3rd party broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: New router won’t connect to sky Q box

Chodley — Sat, 26 Jul 2025 22:23:51 GMT

Less than a metre? Use ethernet