topic Re: SKY Q set up in Sky Q

SKY Q set up

Dholmes — Sat, 26 Jul 2025 09:04:13 GMT

I've been given a date of 12th October for engineer visit, ridiculous. Anyone no a number to complain apart from the generic customer services number?

Re: SKY Q set up

caesarome — Sat, 26 Jul 2025 09:08:47 GMT

@Dholmes

You could fi in this online form:

https://www.sky.com/help/complaints

This is happening as Sky are moving towards streaming services where engineers are not required so there are less of them now compared to 10 years ago.

Re: SKY Q set up

Chodley — Sat, 26 Jul 2025 12:38:17 GMT

@Dholmes wrote:
I've been given a date of 12th October for engineer visit, ridiculous. Anyone no a number to complain apart from the generic customer services number?

"know"

What do you need the engineer for, a new setup or just some troubleshooting?

Re: SKY Q set up

Dholmes — Sat, 26 Jul 2025 14:15:37 GMT

A new set up', upgrading from old HD box.

Re: SKY Q set up

nigea99 — Sat, 26 Jul 2025 14:21:30 GMT

@Dholmes wrote:

I've been given a date of 12th October for engineer visit, ridiculous. Anyone no a number to complain apart from the generic customer services number?

hi @Dholmes

Even though SKY have rediced the mumber of engineers that seems far too long - I would definitely query this.

BTW as you are upgrading from SKY HD, you may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q