topic Re: This screen does not support HDCP. in Sky Q

This screen does not support HDCP.

Michael268 — Fri, 25 Jul 2025 12:00:38 GMT

I've reconnected & disconnected the HDMI cable. I've re-booted the Q box. I'm pretty confident a first stepis to replace the HDMI cale. This Sky automated system seems incapable of understanding this basic issue.. Community notes merely confirm I'm on the right track.

Re: This screen does not support HDCP.

Chodley — Fri, 25 Jul 2025 12:41:57 GMT

Buy a new cable then?

Re: This screen does not support HDCP.

Michael268 — Fri, 25 Jul 2025 14:16:08 GMT

Yes. This is a simple fix. Or possibly a new Q box. I pay a small fortune for a service. Sky can easily afford to send our a new cable. Including P&P probaly cost them less than £2. I don't support the ethos of customer support being so bad, customers pay our & resolve issues on behalf of the ccompany. This is my spare Q box so I'm happy to wait.

Re: This screen does not support HDCP.

MightyQuinn — Fri, 25 Jul 2025 15:42:31 GMT

@Michael268 wrote:
Sky can easily afford to send our a new cable. Including P&P probaly cost them less than £2.

Hi @Michael268 I doubt if Sky systems have a mechanism to do that. The computer says no, nothing to do with the cost.

Re: This screen does not support HDCP.

Chodley — Fri, 25 Jul 2025 18:11:15 GMT

@Michael268 wrote:
Yes. This is a simple fix. Or possibly a new Q box. I pay a small fortune for a service. Sky can easily afford to send our a new cable. Including P&P probaly cost them less than £2. I don't support the ethos of customer support being so bad, customers pay our & resolve issues on behalf of the ccompany. This is my spare Q box so I'm happy to wait.

You'll be waiting a while I suspect.