topic Re: Box getting very hot in Sky Q

Box getting very hot

ValDeller — Thu, 24 Jul 2025 14:09:11 GMT

The top of my Sky box is getting very hot. Scared to leave on in case it catches fire

Re: Box getting very hot

BenJoBanjo — Thu, 24 Jul 2025 15:23:02 GMT

@ValDeller wrote:
The top of my Sky box is getting very hot. Scared to leave on in case it catches fire

Which box do you have? Sky Q or Sky Stream?

Re: Box getting very hot

ValDeller — Thu, 24 Jul 2025 15:27:59 GMT

Sky Q.

All I want is to speak to someone at Sky to resolve the issue. But cannot get through to a real live person!

Re: Box getting very hot

GD1 — Thu, 24 Jul 2025 15:49:51 GMT

@ValDeller Your post has been moved to the correct board as your issue is not related to Sky Glass

Re: Box getting very hot

Laing1 — Thu, 24 Jul 2025 16:45:36 GMT

@ValDeller wrote:

The top of my Sky box is getting very hot. Scared to leave on in case it catches fire

@ValDeller I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Box getting very hot

Addie15 — Fri, 25 Jul 2025 07:03:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ValDeller.