topic Re: Faulty Sky Q box? in Sky Q

Faulty Sky Q box?

Autogate — Wed, 23 Jul 2025 19:58:34 GMT

The Sky Q box keeps switching itself off. I have reset it with the WiFi and it worked for a few minutes but then goes off again. We had similar problems with the mini box so they sent us a replacement. How do we get a replacement Q box?

Re: Faulty Sky Q box?

Laing1 — Wed, 23 Jul 2025 21:02:10 GMT

@Autogate wrote:

The Sky Q box keeps switching itself off. I have reset it with the WiFi and it worked for a few minutes but then goes off again. We had similar problems with the mini box so they sent us a replacement. How do we get a replacement Q box?

@Autogate you will need to contact Sky

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Faulty Sky Q box?

Autogate — Wed, 23 Jul 2025 21:32:47 GMT

Update:

I phoned Sky and there was an automated message saying they were having issues with Q boxes disconnecting but the problem has now been fixed. So two days without Sky- again!!!! There should be automatic remuneration!

Re: Faulty Sky Q box?

Chodley — Thu, 24 Jul 2025 04:19:59 GMT

What is "resetting it with the wifi"?

Just go through the box troubleshooter on the sky help page. It leads to a box replacement. Don't leave your viewing card in it and check if you need to swap the power cable too as there are two types.