topic Re: cancelled sky in Sky Q

cancelled sky

flannery — Tue, 22 Jul 2025 14:14:37 GMT

i have canceled sky today after 25 yrs i had sky city fibre installed 2 days ago but the password on the back of the router is not correct when putting it into my desktop computer, i have phoned sky up a number of times today but no one could help me to solve my problem, so i have had no option but to change to bt. what can you do.

Re: cancelled sky

ozsat — Tue, 22 Jul 2025 14:22:41 GMT

You can always perform a factory reset of the router which will reset to the details on the router - but too late now I guess.

@flannery wrote:
i have canceled sky today after 25 yrs i had sky city fibre installed 2 days ago but the password on the back of the router is not correct when putting it into my desktop computer, i have phoned sky up a number of times today but no one could help me to solve my problem, so i have had no option but to change to bt. what can you do.

Re: cancelled sky

flannery — Tue, 22 Jul 2025 14:52:46 GMT

i am still with sky i have got the password at the back of my hub what's the point of doing any reset none of the people at sky said to reset

Re: cancelled sky

Invisiblename — Tue, 22 Jul 2025 15:15:08 GMT

@flannery wrote:
i am still with sky i have got the password at the back of my hub what's the point of doing any reset none of the people at sky said to reset

Surely worth a try (and I'm not sure why you've posted in the Sky Q forum)

Re: cancelled sky

flannery — Tue, 22 Jul 2025 15:16:36 GMT

i have got sky q

Re: cancelled sky

Invisiblename — Tue, 22 Jul 2025 15:18:18 GMT

@flannery wrote:
i have got sky q

Now I'm confused! You say that you've cancelled Sky and gone over to BT.... for Internet or TV??

Re: cancelled sky

flannery — Tue, 22 Jul 2025 15:23:47 GMT

bt for everything because the sky city fibre hub password will not connect to my computer says can't connect to this network

Re: cancelled sky

MightyQuinn — Tue, 22 Jul 2025 15:51:09 GMT

@flannery wrote:
what's the point of doing any reset

Hi @flannery A factory reset will reset the password to the password written on the hub. Knowing Sky, the hub may have been used, and the previous person changed the password.

Re: cancelled sky

flannery — Tue, 22 Jul 2025 16:02:50 GMT

i never thought of that, I might reset it tomorrow but is it safe to reset on a supposing new hub.

Re: cancelled sky

TimmyBGood — Tue, 22 Jul 2025 18:01:24 GMT

@flannery wrote:

is it safe to reset on a supposing new hub.

Yes.

Re: cancelled sky

flannery — Wed, 23 Jul 2025 12:28:55 GMT

i am now staying with sky, none of the sky advisors said to reset my hub. I still can't log in to the admin page with password. I am on the internet just leave it like that I guess.