topic Re: sky Q box in Sky Q

sky Q box

IanMac1 — Wed, 04 Dec 2024 13:45:02 GMT

My lodger has just move out and cancel her account, at the moment the two boxs are still in the house can I keep these boxs and start a account with you.

Re: sky Q box

SKY1992bf — Wed, 04 Dec 2024 13:51:23 GMT

@IanMac1 No, the lodger is liable to return them

you can setup an account in your name and receive new equipment

Re: sky Q box

Mark39 — Wed, 04 Dec 2024 13:51:09 GMT

Sky will ask her to return the equipment loaned to her. If you take a subscription with Sky, they'll send you new equipment.

Re: sky Q box

Lynnezadrozny — Tue, 17 Dec 2024 11:13:09 GMT

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

Re: sky Q box

Chodley — Tue, 17 Dec 2024 14:41:00 GMT

@Lynnezadrozny wrote:
Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

You'll have to call them I'm afraid

Re: sky Q box

Daniel0210 — Tue, 17 Dec 2024 14:47:33 GMT

@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

@Lynnezadrozny

Are you a brand new customer to Sky Q? If so the engineer will bring the Sky Q box, cables, remotes and a dish if there isn't one there already, on installation day. If you are a returning Sky Q customer and they have sent you a Sky Q box via a courier then it's for self set up.

Re: sky Q box

TimmyBGood — Wed, 18 Dec 2024 08:45:21 GMT

@Lynnezadrozny wrote:

Ive had my sky q box about a month no ones telling me when I'm having it put in could you please give me a date and time thankyou

If it's a Stream puck, setup is entirely DIY.

Re: sky Q box

Ragdolllover78 — Tue, 24 Dec 2024 18:44:56 GMT

My sky q box extra don't work

Re: sky Q box

Daniel0210 — Tue, 24 Dec 2024 18:47:33 GMT

@Ragdolllover78 wrote:

My sky q box extra don't work

@Ragdolllover78

By extra do you mean a mini box? In what way isn't it working?

Re: sky Q box

Terry591 — Mon, 10 Feb 2025 09:22:56 GMT

I need to change my old box which is not getting any updates to a Sky Q one i have called the number on the letter sent to me but the Autobot didn't recognise what i was saying can someone help ? Thanks Terry

Re: sky Q box

nigea99 — Mon, 10 Feb 2025 10:03:58 GMT

@Terry591 wrote:

I need to change my old box which is not getting any updates to a Sky Q one i have called the number on the letter sent to me but the Autobot didn't recognise what i was saying can someone help ? Thanks Terry

hi @Terry591

Despite the way the letter/email is worded the lack of updates for SKY HD boxes does not mean they will stop working - they have not had any updates for a long time

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q

If you do wih to go ahead I believe one way to get past the automated system is to keep silent (although I could be worng)

Re: sky Q box

Diane51 — Tue, 22 Jul 2025 09:46:39 GMT

My sky q box is not working right as for past couple of weeks keep looseing sound so I have to switch it of for bit then put back on and works for couple of days and does again not my tv cause when switch off my tv is fine

Re: sky Q box

Chodley — Tue, 22 Jul 2025 13:04:53 GMT

@Diane51 wrote:
My sky q box is not working right as for past couple of weeks keep looseing sound so I have to switch it of for bit then put back on and works for couple of days and does again not my tv cause when switch off my tv is fine

are you using hdmi for audio? I assume so. Tried a new cable?

Help with sky q

Diane51 — Thu, 24 Jul 2025 19:54:35 GMT

The past few days the sound has been going on it i have to switch the sky q box off for bit then put on and works again

Re: Help with sky q

Daniel0210 — Thu, 24 Jul 2025 20:02:10 GMT

@Diane51

No need for a separate thread. I have merged them. You haven't answered the question from @Chodley