topic Re: Viewing card popping out in Sky Q

Viewing card popping out

Claire14 — Mon, 21 Jul 2025 14:16:08 GMT

We reset the box after moving it and every day the viewing card pops out and is asks to be reinserted. Tried resetting again and no luck. Do I need a new viewing card?

Re: Viewing card popping out

PandJ2020 — Mon, 21 Jul 2025 14:25:13 GMT

If the viewing card is physically popping out you may need a new box rather than a card... (On the basis it's inserted correctly)

Can you not put some tape over it to stop it popping out? (This will be much easier than a box swap)

Re: Viewing card popping out

Claire14 — Mon, 21 Jul 2025 14:31:53 GMT

Thanks but it takes a really firm push to get it back in so I doubt tape would hold it!

Re: Viewing card popping out

PandJ2020 — Mon, 21 Jul 2025 14:37:19 GMT

@Claire14 wrote:
Thanks but it takes a really firm push to get it back in so I doubt tape would hold it!

Ok, you'll need to call Sky as it seems the slot isn't working correctly. Only a reasonable push should be required assuming the card isn't damaged.

Remember to remove the card when swapping the box and unfortunately you'll lose all your recordings.