topic Re: Network Connection on sky box in Sky Q

Network Connection on sky box

TomDullaway — Sun, 20 Jul 2025 13:21:51 GMT

Constant issues with connection to SkyQ box.

having to regularly reset the sky hub.

not connecting at all today but broadband/fibre tests say all okay.

Re: Network Connection on sky box

Lisa-P1987 — Mon, 21 Jul 2025 07:41:05 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Network Connection on sky box

SEATE — Mon, 21 Jul 2025 19:11:01 GMT

I'm having exactly the same problem. I've tried every troubleshooting option and searched the community boards but found no solutions. Can I ask if you got assistance?