topic Re: Returns packging in Sky Q

Returns packging

GJ44 — Tue, 25 Jul 2023 10:51:52 GMT

I have not received my sky q and mini boxes packaging to return to yourself??

can I please have this shipped to my address.

I've been waiting 1 month now.

thanks

Gary

Re: Returns packging

GD1 — Tue, 25 Jul 2023 10:56:24 GMT

@GJ44 I'm afraid you're not addressing Sky via the forum, nothing will happen on the back of a forum post.

You can use your own packaging and print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: Returns packging

Chelsea313 — Sun, 20 Jul 2025 19:57:38 GMT

I can't send the mini box with the remote control and hdmi lead if you are not sending me the packaging for this item. I've been waiting for 1 month and all you can do is give me a **bleep** headache by continuous stupid questions like please can you send us back our equipment. I really hope you can understand this simple English message otherwise I give up.

Re: Returns packging

Daniel0210 — Sun, 20 Jul 2025 20:02:03 GMT

@Chelsea313
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

Note: Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.