topic Re: How do I get a new SkyQ box? in Sky Q

How do I get a new SkyQ box?

CanaryKid1 — Sun, 20 Jul 2025 13:10:27 GMT

I have to constantly do a factory reset as my SkyQ box won't record or play recordings and I get an on screen error message saying there is a problem with the hard drive. I do the reset and it is fine for a few days and then the problem recurs. I clearly need a new box. The current one is several years old. I have lost the will to live trying to get help from Sky by phone or in the web. How do I get a new box please?

Re: How do I get a new SkyQ box?

Daniel0210 — Sun, 20 Jul 2025 13:14:23 GMT

@CanaryKid1

Try following this link. It should lead to a replacement box if needed https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.

Re: How do I get a new SkyQ box?

CanaryKid1 — Sun, 20 Jul 2025 13:24:47 GMT

Thank you so much Daniel, that seems to have worked!