topic Sky Q Box Problems in Sky Q

Sky Q Box Problems

MaryP — Fri, 18 Jul 2025 14:17:08 GMT

I'm almost daily having to reset my Sky Q box, I suffer from Technical problems effecting all channels or only effecting a few channel, I get blue blank screens and also black blank screens, sometimes these last a few minutes or until switching everything off and after few minutes, switch back on. I've tried all different reset options and loading the latest software and still having these problemsbut the problems. Have check all cables and they're fine and secure.

Re: Sky Q Box Problems

Tom-W19 — Sat, 19 Jul 2025 08:05:24 GMT

Hi @MaryP

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147