topic Re: Picture break-up on Channel 5 HD in Sky Q

Picture break-up on Channel 5 HD

djpalmer — Fri, 25 Aug 2023 17:21:56 GMT

When ever I watch or record anything on Channel 5 & their assciated channels I always get at least one instance of picture break-up part way through. It lasts for around 5 to 10 secs. It's only on Channel 5 no other channels.

To clarify I'm watching Channel 5 via Sky Q. I have no other way of watching.

Anyone else experience the same problem?

Re: Picture break-up on Channel 5 HD

Mr+Flibbles+86 — Sat, 26 Aug 2023 08:15:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture break-up on Channel 5 HD

Fredleted — Tue, 19 Mar 2024 22:17:27 GMT

Yes, this happens to me. It just happened watching channel 5 drama Coma

Re: Picture break-up on Channel 5 HD

djpalmer — Tue, 19 Mar 2024 22:21:08 GMT

The issue was solved by eventually having a new LNB, new cables and new Sky Q box.

Re: Picture break-up on Channel 5 HD

Fredleted — Wed, 20 Mar 2024 07:10:57 GMT

Thank you for your reply. It can't be all 3 (LNB, cables and Sky Q box) and why does it only affect channel 5?

Re: Picture break-up on Channel 5 HD

djpalmer — Wed, 20 Mar 2024 08:48:15 GMT

Sky initially replaced my LNB but the issue was still occurring. Engineers came back and decided to replace the box and external cabling from the dish.

The LNB wasn't that old. Can't remember if it was replaced when I upgraded to Sky+ or if it was also replace when I upgraded to Sky Q.

The cables where pretty old as well.

Why it only affects Channel 5 I'm not sure. Maybe their signal is not as strong as the other channels.

As you can see from this thread someone from Sky put me in contact with the engineers. You might have to do this yourself.

Re: Picture break-up on Channel 5 HD

Lozzy26 — Sun, 07 Jul 2024 17:28:28 GMT

Mines the same it's getting on my nerves

Re: Picture break-up on Channel 5 HD

djpalmer — Sun, 07 Jul 2024 17:32:22 GMT

See my previous Answer. May contact Sky ask for an Engineer and point them to this thread.

Re: Picture break-up on Channel 5 HD

Trelowen — Thu, 17 Jul 2025 12:07:11 GMT

Same here, CH5 keeps breaking up. Sky are becoming useless like they were in the late 90's and 2000's

Re: Picture break-up on Channel 5 HD

djpalmer — Thu, 17 Jul 2025 12:13:22 GMT

Have you contacted Sky and submitted a fault report. Sounds like your equipment NOT a broadcast issue.

Re: Picture break-up on Channel 5 HD

Trelowen — Thu, 17 Jul 2025 12:16:06 GMT

Have'nt got time today, free all day tomorrow so I will contact them