topic Re: Broken Optical port on my Sky Q box in Sky Q

Broken Optical port on my Sky Q box

Freemo101 — Tue, 15 Jul 2025 07:36:22 GMT

I need to speak to an English talking person who help with a faulty Sky Q box

Re: Broken Optical port on my Sky Q box

PandJ2020 — Tue, 15 Jul 2025 07:40:42 GMT

@Freemo101 wrote:
I need to speak to an English talking person who help with a faulty Sky Q box

Go ahead and call...

Re: Broken Optical port on my Sky Q box

Chodley — Tue, 15 Jul 2025 07:45:44 GMT

Broken physically or no light coming out of it?

Re: Broken Optical port on my Sky Q box

Freemo101 — Tue, 15 Jul 2025 08:12:15 GMT

Broken physically securing tabs broken off

Re: Broken Optical port on my Sky Q box

Freemo101 — Tue, 15 Jul 2025 08:14:49 GMT

box needs replacing - do you have a number i can call?

Re: Broken Optical port on my Sky Q box

PandJ2020 — Tue, 15 Jul 2025 08:27:16 GMT

@Freemo101 wrote:
box needs replacing - do you have a number i can call?

Right here: https://www.sky.com/help

Click need more help?

Re: Broken Optical port on my Sky Q box

Invisiblename — Tue, 15 Jul 2025 11:43:04 GMT

@Freemo101 wrote:
I need to speak to an English talking person who help with a faulty Sky Q box

They speak English in all the call centers

Re: Broken Optical port on my Sky Q box

Daniel0210 — Tue, 15 Jul 2025 11:46:00 GMT

@Freemo101

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van. Also accept the power cable the courier brings in case it's a different fitting to the one you have.