topic Re: Problem in Sky Q

Problem

REENAPRICE — Tue, 15 Jul 2025 06:23:08 GMT

I need an engineer to come and look at all our sky boxes. I think we need 2 new ones as we have of boxes that don't work.

need this to be done urgently

thank you.

Re: Problem

Daniel0210 — Tue, 15 Jul 2025 06:38:12 GMT

@REENAPRICE
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

What is happening with the current boxes? Any error messages displayed?

Re: Problem

Laing1 — Tue, 15 Jul 2025 15:55:19 GMT

@REENAPRICE wrote:

I need an engineer to come and look at all our sky boxes. I think we need 2 new ones as we have of boxes that don't work.

need this to be done urgently

thank you.

@REENAPRICE Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes