topic Re: I would to talk to someone that can help me and no a robot in Sky Q

I need to speak to a real person regarding my No Signal problem

Ginfy — Sun, 27 Oct 2024 11:18:53 GMT

My husband pressed the Sky Q off button mid program by accident. He went to start it again but No Signal screen came up despite green light in Q box. Cannot make it work. Help!

Re: I need to speak to a real person regarding my No Signal problem

Daniel0210 — Sun, 27 Oct 2024 11:29:34 GMT

@Ginfy
A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: I need to speak to a real person regarding my No Signal problem

Margaretshirley — Fri, 11 Jul 2025 13:48:05 GMT

I would like to speak to a real person regarding amy bill and setting a p as yet plan up please

Re: I need to speak to a real person regarding my No Signal problem

MightyQuinn — Fri, 11 Jul 2025 13:56:25 GMT

@Margaretshirley wrote:
I would like to speak to a real person regarding amy bill and setting a p as yet plan up please

Hi @Margaretshirley You are not talking to Sky here, this is a public community forum. Please see Welcome below.

Re: I need to speak to a real person regarding my No Signal problem

PandJ2020 — Fri, 11 Jul 2025 14:00:20 GMT

@Margaretshirley wrote:
I would like to speak to a real person regarding amy bill and setting a p as yet plan up please

If your services are currently restricted then it is extremely difficult to speak to Sky without making payment first. AIUI payment plans are not available for current contracts.

Re: I need to speak to a real person regarding my No Signal problem

Daniel0210 — Fri, 11 Jul 2025 14:06:01 GMT

@Margaretshirley

As @PandJ2020 has been stated Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Re: Account blocked please help

Margaretshirley — Sat, 12 Jul 2025 11:54:52 GMT

I won't to talk to someone about my bill please as I have been scammed so can I talk to someone please Mrs Margaret Shirley

Re: Account blocked please help

Daniel0210 — Sat, 12 Jul 2025 12:00:49 GMT

@Margaretshirley

We have already provided advice on this to you yesterday. Also your duplicate post on an unconnected thread has been removed. Please read the previous advice.

Re: Account blocked please help

Anonymous — Sat, 12 Jul 2025 12:01:58 GMT

@Margaretshirley If you can't get through on the phones then your other option is to use the Contact Us option in the forum footer and hope the live chat function is available - it isn't always though.

After that you only other option is to use Complaints in the forum footer.

Re: I need to speak to a real person regarding my No Signal problem

Margaretshirley — Sat, 12 Jul 2025 12:04:13 GMT

Can someone one help me please I just won't to talk to someone please Mrs Margaret Shirley

Re: I need to speak to a real person regarding my No Signal problem

Daniel0210 — Sat, 12 Jul 2025 12:05:42 GMT

@Margaretshirley

If your services have been restricted you need to pay what you owe in full before Sky will talk to you.

Re: I need to speak to a real person regarding my No Signal problem

Anonymous — Sat, 12 Jul 2025 12:06:09 GMT

@Margaretshirley Are you reading any of the replies made to your request?

We are customers like you on here. We don't work for Sky and Sky can't identify you from a forum post. You need to follow the advice already posted.

Re: I need to speak to a real person regarding my No Signal problem

GD1 — Sat, 12 Jul 2025 12:10:55 GMT

@Margaretshirley Can you please read the replies, you don't seem to be doing this and keep posting pleas for help.

Re: I need to speak to a real person regarding my No Signal problem

Daniel0210 — Sat, 12 Jul 2025 12:08:51 GMT

@Margaretshirley

And posting that you want to set up a payment plan in the Send Thanks To Sky board on someone elses thank you is definitely not warranted. I've asked that it be removed.

Re: I need to speak to a real person regarding my No Signal problem

GD1 — Sat, 12 Jul 2025 12:10:21 GMT

@Daniel0210 wrote:

@Margaretshirley

And posting that you want to set up a payment plan in the Send Thanks To Sky board on someone elses thank you is definitely not warranted. I've asked that it be removed.

Same

I would to talk to someone that can help me and no a robot

Margaretshirley — Mon, 14 Jul 2025 09:40:51 GMT

I won't to talk to someone about my bill please and not a robot as it important I talk to someone please

Re: I would to talk to someone that can help me and no a robot

Anonymous — Mon, 14 Jul 2025 09:41:43 GMT

@Margaretshirley Ring 150 from a Sky Mobile or Sky Talk phone. Ignore the bot and you should get through to someone.

Re: I would to talk to someone that can help me and no a robot

Daniel0210 — Mon, 14 Jul 2025 09:44:53 GMT

@Margaretshirley

This has been replied to numerous times over the last four days. You don't appear to be reading our replies or answering our questions.

Are your services restricted due to a missed payment?