topic Sky q minis keep disconnecting in Sky Q

Sky q minis keep disconnecting

8803rick — Mon, 14 Jul 2025 09:02:09 GMT

For the last 2 months our sky q minis boxes keep disconnecting. As soon as one box connects, the others loose connection. I am so fed up with this I am considering cancelling sky. It is impossible to talk to anyone on the phone and all the sky web help does is keep sending me new mini boxes!! The problem persists with the new boxes, so surely the problem must be the sky router or the sky main box? Anyone know how I can connect to a human at sky?

Re: Sky q minis keep disconnecting

Quoman7 — Mon, 14 Jul 2025 11:45:32 GMT

@8803rick wrote:

For the last 2 months our sky q minis boxes keep disconnecting. As soon as one box connects, the others loose connection. I am so fed up with this I am considering cancelling sky. It is impossible to talk to anyone on the phone and all the sky web help does is keep sending me new mini boxes!! The problem persists with the new boxes, so surely the problem must be the sky router or the sky main box? Anyone know how I can connect to a human at sky?

Hi @8803rick Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

Re: Sky q minis keep disconnecting

8803rick — Wed, 16 Jul 2025 09:57:31 GMT

Hi, thanks for this. Temporarily solves the problem, but as soon as I reactivate the next mini box, the one i have just reactivated has no connectivity. I just need to talk to someone at sky. Anyone know how to get to a human?

Re: Sky q minis keep disconnecting

Laing1 — Sat, 19 Jul 2025 16:07:36 GMT

@8803rick wrote:

Hi, thanks for this. Temporarily solves the problem, but as soon as I reactivate the next mini box, the one i have just reactivated has no connectivity. I just need to talk to someone at sky. Anyone know how to get to a human?

@8803rick You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number.

If you are in ROI please change the flag at the bottom right to the ROI flag

If you do not freply and say nothing when asked what you are calling about you should get through to a human