https://helpforum.sky.com/t5/Sky-Q/Disney-plus/m-p/5034759#M706062 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432405">@Kirsty001</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 13 Jul 2025 08:55:22 GMT Tom-W19 2025-07-13T08:55:22Z https://helpforum.sky.com/t5/Sky-Q/Disney-plus/m-p/5034336#M706016 <P>We are having on going issues with our sky Q box. Whist watching Disney plus after a while some times 30 seconds other times an hour. BUT Without fail at some point we will loose all sound.&nbsp;<BR /><BR /></P><P>we then press sky to exit and are unable to watch any channels etc. the screen is just blank.&nbsp;<BR /><BR /></P><P>During this the Q button on the sky box will flash and be blue.</P><P>&nbsp;</P><P>To be able to watch Tv again we have to turn everything off on the mains.&nbsp;<BR /><BR /></P><P>I have followed all tests and resets I can find but nothing helps.</P> Sat, 12 Jul 2025 12:40:19 GMT https://helpforum.sky.com/t5/Sky-Q/Disney-plus/m-p/5034336#M706016 Kirsty001 2025-07-12T12:40:19Z https://helpforum.sky.com/t5/Sky-Q/Disney-plus/m-p/5034759#M706062 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432405">@Kirsty001</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 13 Jul 2025 08:55:22 GMT https://helpforum.sky.com/t5/Sky-Q/Disney-plus/m-p/5034759#M706062 Tom-W19 2025-07-13T08:55:22Z