topic Re: Satellite lead in Sky Q

Satellite lead

Robertjohnston — Sat, 12 Jul 2025 21:11:47 GMT

Satellite cable is damaged so it won't connect to alot of channels it needs replacing

Re: Satellite lead

oldfella — Sat, 12 Jul 2025 21:22:44 GMT

@Robertjohnston wrote:
Satellite cable is damaged so it won't connect to alot of channels it needs replacing

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue.

Sky will replace your Satellite cables for a cost in the region of £65.

You need to contact them directly.

Re: Satellite lead

Chodley — Sun, 13 Jul 2025 06:02:37 GMT

"A lot" is 2 words

just my ongoing internet campaign.

You could also replace them yourself, likely to be a lot cheaper than £65 but dish position could well make that tricky.

If they got damaged inside the house you could replace that section. I wouldn't do that externally though.