topic No Hard adrive Detected in Sky Q

No Hard adrive Detected

Darren1982 — Sat, 12 Jul 2025 21:41:31 GMT

Everytime I turn my SkyQ box on I recieve a message saying the Hard Drive has not been detected. We went through the instructions online and it still doesn't work, we still get the same message. Called SkyQ surprise, surprise, couldn't talk to a human. Listened to all the different layers of options just for a Sky automated service to send me a link to the website I had previously which didn't work! Has anyone else had this message?

Re: No Hard adrive Detected

Daniel0210 — Sun, 13 Jul 2025 04:06:21 GMT

@Darren1982

Try following this link. It should lead to a replacement box if needed

https://www.sky.com/help/articles/sky-q-hard-drive-errors

If you do need a new box remember to remove the viewing card from the faulty box.

Re: No Hard adrive Detected

Chodley — Sun, 13 Jul 2025 05:56:43 GMT

And swap the power cable/supply when you swap the box. They aren't all the same