topic Re: Disgraceful service in Sky Q

Disgraceful service

Captdigby1 — Sat, 12 Jul 2025 20:45:52 GMT

I've been with sky for 26 years and currently spend approximately 3k a year, I've had no usable tv service for a month and after replacing my q box 12 days ago no tv service at all I've been on the phone to the tech and customer service teams daily for hours and still have no resolution, the promised visits and management call backs have not happened, they gave me a three hour window today to call me back and 1 minute before the end of the window they text me me with no apology cancelled the call and rebooked it for tomorrow, do you treat all customers like this???? No wonder your subscriber numbers are declining!!!! I am being left left with no other options but to cancel and get another supplier

Re: Disgraceful service

oldfella — Sat, 12 Jul 2025 21:25:50 GMT

Hi @Captdigby1

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home.

Regarding your issue see the following link.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Disgraceful service

Chodley — Sun, 13 Jul 2025 05:58:42 GMT

What happens when you try to use the new box?