https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033934#M705975 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432112">@Rhys9</a>&nbsp;Sounds like you need another replacement if the usual troubleshooting steps don't help:</P><P>&nbsp;</P><P>Sky Q remotes | Sky Help | Sky.com | Sky Help | Sky.com <A href="https://share.google/LZYjh0tJZq00Iy1rz" target="_blank">https://share.google/LZYjh0tJZq00Iy1rz</A></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 11 Jul 2025 19:43:56 GMT Anonymous 2025-07-11T19:43:56Z https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033926#M705974 <P>Just received a new remote,&nbsp; everything works apart from the up direction arrow not working.&nbsp;</P> Fri, 11 Jul 2025 19:37:35 GMT https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033926#M705974 Rhys9 2025-07-11T19:37:35Z https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033934#M705975 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432112">@Rhys9</a>&nbsp;Sounds like you need another replacement if the usual troubleshooting steps don't help:</P><P>&nbsp;</P><P>Sky Q remotes | Sky Help | Sky.com | Sky Help | Sky.com <A href="https://share.google/LZYjh0tJZq00Iy1rz" target="_blank">https://share.google/LZYjh0tJZq00Iy1rz</A></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 11 Jul 2025 19:43:56 GMT https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033934#M705975 Anonymous 2025-07-11T19:43:56Z https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033959#M705980 <P>Thank you Gavin</P> Fri, 11 Jul 2025 20:06:21 GMT https://helpforum.sky.com/t5/Sky-Q/New-remote/m-p/5033959#M705980 Rhys9 2025-07-11T20:06:21Z