topic Re: Sky Q hub settings will not activate in Sky Q

Sky Q hub settings will not activate

Frickies — Wed, 09 Jul 2025 16:18:13 GMT

"Settings" although the box is highlighted it will not activate., I've tried two different controls and two different friends! None of us can get it to work!

Re: Sky Q hub settings will not activate

MightyQuinn — Wed, 09 Jul 2025 16:29:55 GMT

Hi @Frickies Does the Select (Ok) button work everywhere else?

Re: Sky Q hub settings will not activate

Frickies — Wed, 09 Jul 2025 16:33:23 GMT

Yes, until it gets to the option of "settings" and won't respond to "set up later" either

(and love your name, from Manfred Mann?)

Re: Sky Q hub settings will not activate

MightyQuinn — Wed, 09 Jul 2025 16:35:06 GMT

Hi @Frickies Sorry, exactly what "settings" are you talking about. You mention Sky Q Hub (which is a broadband router) but you have posted in the Sky Q TV community. I assumed you meant Settings on the Sky Q box menu.

Re: Sky Q hub settings will not activate

Frickies — Wed, 09 Jul 2025 16:41:09 GMT

Oh dear, it's my brother's Sky Q but he's even more clueless than me. We have two televisions. On 15th May there was an outage on Sky. Through a friend's help we've managed to get his television up and working but the television downstairs (a hub box?) won't. There is a screen (having pressed the appropriate connection button upstairs) which says "Accessibility on Sky Q" and at the bottom are 2 boxes, neither of which responds.

Re: Sky Q hub settings will not activate

Frickies — Wed, 09 Jul 2025 16:42:48 GMT

Our router is not Sky but were definitely connected as I just received a newer version today

Re: Sky Q hub settings will not activate

Daniel0210 — Wed, 09 Jul 2025 16:43:49 GMT

@Frickies

So it's not a Sky Q hub, it's a Sky Q mini box.

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Sky Q hub settings will not activate

Frickies — Wed, 09 Jul 2025 16:44:09 GMT

Text boxes

"Settings"

"Skip & set up later"

Re: Sky Q hub settings will not activate

Daniel0210 — Wed, 09 Jul 2025 16:45:25 GMT

@Frickies wrote:

Text boxes

"Settings"

"Skip & set up later"

@Frickies

See my post immediately above yours which is Skys recommended action for this.

Re: Sky Q hub settings will not activate

Frickies — Wed, 09 Jul 2025 16:48:22 GMT

Thank you so much.... 🌟🌟🌟🌟🌟🌟