topic Sky Q Box freezes in Sky Q

Sky Q Box freezes

135578276 — Wed, 09 Jul 2025 08:21:21 GMT

My Sky Q box freezes on Standby (yellow light on) and will not respond to the Remote. I have checked the remote, and put new batteries.

I have to swith off and restart Q box nearly every time.

It also freezes whilst in use. If I for instance I watch a netflix program and then exit Netflix. Say I had previously been watching BBC2 then the system is frozen on BBC2 and I can't select anything else.

Re: Sky Q Box freezes

BenJoBanjo — Wed, 09 Jul 2025 08:44:11 GMT

@135578276 wrote:
My Sky Q box freezes on Standby (yellow light on) and will not respond to the Remote. I have checked the remote, and put new batteries.
I have to swith off and restart Q box nearly every time.
It also freezes whilst in use. If I for instance I watch a netflix program and then exit Netflix. Say I had previously been watching BBC2 then the system is frozen on BBC2 and I can't select anything else.

Follow the instructions here and if it still doesn't work it'll show you how to order a replacement box:

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on

Re: Sky Q Box freezes

135578276 — Sat, 12 Jul 2025 17:11:52 GMT

Hi,

Thanks for the info.

I realised that the Sound bar Base speaker was on top of the Q box and with the warmer weather it was overheating. Re- rranged setup and then updated the software, had to do this twice, but now all is well.

Thanks for your advice and help, much appreciated.

John B.