topic Tv keeps going blue saying satalite problem in Sky Q

Tv keeps going blue saying satalite problem

DanielleHolt — Tue, 08 Jul 2025 18:19:08 GMT

Our Tv keeps going blue screen constantly saying there's a problem with our satellite. It's getting worse and worse and more frequently

Re: Tv keeps going blue saying satalite problem

Daniel0210 — Tue, 08 Jul 2025 18:22:18 GMT

@DanielleHolt

Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish if it's a dish or LNB issue.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer£65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

Re: Tv keeps going blue saying satalite problem

DanielleHolt — Tue, 08 Jul 2025 18:25:17 GMT

I have got sky q , what can be done , as I'm struggling to watch a programme without it going blue

Re: Tv keeps going blue saying satalite problem

Daniel0210 — Tue, 08 Jul 2025 18:27:05 GMT

@DanielleHolt

In that case I've moved your post to the Sky Q board.

Re: Tv keeps going blue saying satalite problem

Chodley — Tue, 08 Jul 2025 18:35:41 GMT

You'll need to go through this troubleshooter

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

Might trees have grown to block the signal?