https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-return/m-p/5031174#M705671 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2736827">@Gincar</a>&nbsp;</P> <P>That's okay as long as the power cable for your faulty box was the same as fitted the box the courier left. That's why we always say swap the power cable and remove the viewing card from the faulty box too.&nbsp;</P> Tue, 08 Jul 2025 09:53:26 GMT Daniel0210 2025-07-08T09:53:26Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-return/m-p/5031172#M705670 <P>Had to get a new sky q box sent out and was told to send the old box back including cables and remote but when the courier came he said he only wanted the box and nothing else as they weren't needed. Has anyone else not sent the extras back?</P> Tue, 08 Jul 2025 09:50:29 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-return/m-p/5031172#M705670 Gincar 2025-07-08T09:50:29Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-return/m-p/5031174#M705671 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2736827">@Gincar</a>&nbsp;</P> <P>That's okay as long as the power cable for your faulty box was the same as fitted the box the courier left. That's why we always say swap the power cable and remove the viewing card from the faulty box too.&nbsp;</P> Tue, 08 Jul 2025 09:53:26 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-return/m-p/5031174#M705671 Daniel0210 2025-07-08T09:53:26Z