topic Re: Sky remote not responding and Q light is yellow in Sky Q

Sky remote not responding and Q light is yellow

MC581 — Sun, 06 Jul 2025 12:17:06 GMT

My remote is not responding and my Q box light is yellow

Re: Sky remote not responding and Q light is yellow

stereohaven — Sun, 06 Jul 2025 12:31:12 GMT

@MC581 wrote:
My remote is not responding and my Q box light is yellow

Power cycle the box by turning off or unplugging at the wall for 5 minutes then, when the box is back on (hopefully), if your remote is still not working you can re-pair it the box using the instructions here:https://www.sky.com/help/articles/setting-up-q-remote

Re: Sky remote not responding and Q light is yellow

oldfella — Sun, 06 Jul 2025 12:37:20 GMT

@MC581 wrote:

My remote is not responding and my Q box light is yellow

Hi @MC581

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.