Q box recording and playback problems

Maureen+Green+2 — Fri, 04 Jul 2025 14:45:07 GMT

I'm having the following difficulties with recording on my Q box;

Recordings somtime do not play at all, just get a black screen,

When they do play they often pixilate and the sound goes and you have to stop and restart the recording

The FF and the REW do not work very well

Recordings often jump ahead as if part of the recoding is missing

Also the screen is still freezing and box has to be rebooted.

I had similar problems with the screen freezing befor and was advissed to do the resets but this has not really done anything and it is getting to the stage where we cannot record anything.

The box is just over seven years old and hopefully can get a replacement

Thanks

Re: Q box recording and playback problems

Addie15 — Sat, 05 Jul 2025 07:06:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Q box recording and playback problems in Sky Q

Q box recording and playback problems

Re: Q box recording and playback problems