topic Re: Difficult Access Team in Sky Q

Difficult Access Team

CRBF — Fri, 04 Jul 2025 07:10:00 GMT

My mum who's 85 and not tech savvy has asked me to sort out DAT visit. She has been without a proper signal for 4 weeks even though she's had two engineer visits. The Difficult Access Team did not show up on the day. I have been on to Sky several times who have said it is in hand and someone will be in touch. Just at wits end now and don't know how else to resolve this.

Re: Difficult Access Team

Daniel0210 — Fri, 04 Jul 2025 07:14:24 GMT

With a lot of satellite engineers being made redundant in 2024 there is possibly a shortfall in the number of suitable engineers in her area. What is causing the need for this team? What have Sky said is the cause for a delay?

Re: Difficult Access Team

CRBF — Fri, 04 Jul 2025 09:04:20 GMT

Her dish needs to be moved higher as there are very tall trees which are causing the signal issue. Sky have not said what is causing the delay. They say someone will be in touch. I have called them several times and I get different people on the phone. Then I have to go over everything each time.

Re: Difficult Access Team

BenJoBanjo — Fri, 04 Jul 2025 09:14:20 GMT

@CRBF wrote:
Her dish needs to be moved higher as there are very tall trees which are causing the signal issue. Sky have not said what is causing the delay. They say someone will be in touch. I have called them several times and I get different people on the phone. Then I have to go over everything each time.

You may be better off paying for an independent satellite engineer to come and move the dish.

Re: Difficult Access Team

Daniel0210 — Fri, 04 Jul 2025 10:06:58 GMT

@CRBF

If you / your Mum decide to go with an independent satellite company that may well be quicker but two things to be wary of

that will be your Mums own cost, Sky won't reimburse her.
if the dish is moved to a location unsuitable for Sky engineers to maintain it, that will cause additional problems in the future from a maintenance point of view. Skys H & S policy is quite detailed compared to that from a local firm.

Re: Difficult Access Team

BenJoBanjo — Fri, 04 Jul 2025 12:08:08 GMT

@Daniel0210 wrote:
@CRBF
If you / your Mum decide to go with an independent satellite company that may well be quicker but two things to be wary of

that will be your Mums own cost, Sky won't reimburse her.
if the dish is moved to a location unsuitable for Sky engineers to maintain it, that will cause additional problems in the future from a maintenance point of view. Skys H & S policy is quite detailed compared to that from a local firm.

Very true, but as there are fewer and fewer satellite engineers being employed by Sky and the thrust towards streaming gathers momentum, it makes sense to go with the DIY approach. Wait times for dish repairs are probably only going to increase, so getting a decent independent installer to deal with issues is almost certainly going to be quicker, if more expensive.